Your Data
Data Deletion Request
Ask us to delete your Batoka Express account and the personal information linked to it.
What happens next
Submit the form and our team reviews your request. We verify you own the phone number or email on the account, then delete what we can.
We confirm it's you
We contact you on the phone number or email you give below.
We delete your data
Within 30 days of verifying your request.
We confirm in writing
We tell you what was deleted and what had to be kept.
What we delete
- Your customer account and profile
- Your saved name, phone number and email address
- Sign-in codes and session data
- Contact form messages you have sent us
What we must keep
Completed booking, parcel and payment records are kept for the period required by Zambian tax and accounting law, and personal details in them are removed or anonymised once that period ends. Trips or parcels still in progress can only be deleted after they are completed or cancelled.
Read the full Privacy Policy.
Submit a Request
Give us the phone number or email you used to book, so we can find your records.